Emoções, ambivalência e trabalho

um estudo no contexto dos serviços essenciais durante a Pandemia de Covid-19 no Brasil

Abstract

The crisis caused by the pandemic of COVID-19 in Brazil affected private and state organizations, generating relevant impacts on employability and economic and social sustainability. Even in a pandemic situation, organizations providing services considered essential remained open, and many of them had no viable alternatives to replace presential work. The study presented here investigated the impacts that the coronavirus crisis generated in the human dimensions within these organizations, specifically in relation to emotions and emotional ambivalence. Through a basic qualitative study and with the help of the content analysis method, it was evidenced that even though ambivalence exists in the daily context of essential service workers during the pandemic, there were times when negative feelings were more prevalent than positive ones. However, the negative emotions were balanced by the existence of positive perceptions about the management of the organization, highlighting the importance of empathy between leaders and subordinates and the effective adoption of safety measures recommended by the competent agencies. The study reveals a section of this pandemic context, its emotional effect on the population and the consequent reflexes on organizations, a small sample of the revealing potential that future research can offer to academics and managers in this field.