Comunicação Não-Violenta: um estudo de sua aplicabilidade ao profissional de Secretariado Executivo

Abstract

Nonviolent Communication (NVC) has been excelled as a method of improving relationships through emotional self-knowledge and observation of the different needs of individuals. In addition, communication failure has been one of the major obstacles within professional relationships, preventing results from being delivered as expected. The following question was listed as a research problem: how can Nonviolent Communication and its intertwining with Emotional Intelligence help the Executive Secretariat professional to better manage work relationships? Therefore, this paper had the general objective to demonstrate the NVC method as a strategy for the Executive Secretariat professional. For data collection, a qualitative approach was used, with an exploratory and descriptive method, supported by bibliographic research, and later, a semi-structured questionnaire and interviews with secretaries of the national territory were applied, and their data were submitted to analysis by the hypothetical-deductive method. As a result of this research, it was found that the NVC is already present as a tool in the secretarial environment and can, in fact, bring several benefits to the well-being of interpersonal relationships in the organizational environment.