O papel da psicologia organizacional como metodologia de melhoria dos conflitos

The role of organizational psychology as a conflict improvement methodology

Abstract

The study investigates the role of organizational psychology as a methodology for resolving conflicts in institutions. The objective is to analyze how this area can be applied to resolve disagreements that negatively impact productivity and the organizational climate. The research adopted a qualitative, exploratory and descriptive method, with data collection through structured interviews and content analysis according to Bardin. Employees perceive conflicts as divergences of interests, values ​​or objectives, recognizing the role of organizational psychology in mediating conflicts and promoting well-being. They also emphasized the importance of leadership, although most did not have experience with leaders who apply specific conflict resolution strategies. However, they believe that effective leadership can promote an environment of peace and collaboration. It is concluded that both organizational psychology and qualified leadership are essential tools for the efficient management of institutional conflicts, contributing to a more harmonious and productive work environment.